Fixes for the most common AVer F17+ problems, from the quickest checks to when to contact AVer. Start at the top: most issues are a setting, a cable or firmware.
Quick checks
- Restart the device: unplug power for 30 seconds, then reconnect.
- Reconnect the cables, using the ones that came in the box.
- Check that the F17+ is selected as the camera in Teams, Zoom or Meet.
- Update the firmware. How
Camera not detected or not showing in Teams/Zoom
- Check that the meeting app has the right camera selected (Settings → Devices in Teams, Settings → Video in Zoom).
- Plug the USB cable straight into the computer, not a hub or dock, and try the cable that came in the box.
- Close any other app that may be using the camera, then restart the meeting app.
- Restart the F17+.
- Update the device firmware and the computer's meeting app.
Picture is blurry, dark or badly framed
- Clean the lens with a dry microfiber cloth.
- Make sure auto-framing or speaker tracking is turned on in AVer's app or the device settings.
- Light faces from the front; avoid a bright window behind people.
- Check the camera is at roughly eye level and centered on the room.
Keeps disconnecting or drops out
- Use the original cable and a direct port on the computer; long or cheap USB extensions cause dropouts.
- Turn off USB power saving on the computer (Windows: Device Manager → USB Root Hub → Power Management).
- Update firmware and the meeting app.
When to contact AVer
If none of this works, the device may need warranty service (AVer warranty: 5 years, advanced replacement). Open a case on AVer support. Bought from us? Contact us and we'll help with the claim.
More F17+ guides
- F17+ buyer's guide: specs and price
- F17+: setup guide
- F17+: Teams, Zoom and Google Meet
- F17+: price and what else you need
- F17+: full specs
- F17+: alternatives compared
- All AVer document cameras compared
Related guides
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