How to set up the Poly Voyager Focus 2, from unboxing to a working test. It's a business headset: connect it by USB cable or dongle (or Bluetooth) and select it as the microphone and speaker in Teams, Zoom, Meet or your softphone.
Before you start: check the box
- Wireless headset
- BT700 Bluetooth USB-C adapter
- Charging stand (charge-stand SKUs)
- Charging cable
- Travel pouch
- Quick start guide
What you need
- Ports on the Voyager Focus 2: Bluetooth 5.1, BT700 USB-A or USB-C adapter, corded USB audio.
- A computer with a free USB port (or the USB adapter in the box). Plug directly into the computer rather than through a hub where possible.
Step by step
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Fit it. Adjust the headband and boom so the microphone sits about two fingers from the corner of your mouth.
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Charge and connect it. Charge the Voyager Focus 2 fully, then connect it to the computer with the USB cable or the Bluetooth dongle. It runs on battery or USB power.
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Pair a phone (optional). Put it in Bluetooth pairing mode (see the quick start guide for the button) and pick it on your phone. Bluetooth is for calls from a phone or tablet; for meetings on a computer, USB is more reliable.
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Set up USB mode. Connect the Voyager Focus 2 to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Voyager Focus 2 as the microphone and speaker.
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Update the firmware. USB peripherals update via Poly Lens Desktop or Windows Update. See Updating the firmware below.
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Make a test call. Make a test call and ask the other side whether you're clear and at a good level; check mute sync between the headset and the app.
Updating the firmware
USB peripherals update via Poly Lens Desktop or Windows Update.
Tools:
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Poly Lens (cloud, lens.poly.com): onboarding, software versions/downloads, update policies
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Poly Clariti Manager / provisioning server: bulk provisioning and updates
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Don't unplug power or USB while an update runs.
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Close Teams, Zoom and other apps that use the device before updating it from a computer.
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In a big rollout, update one device first, make a test call, then roll out to everyone else.
Manual and documentation
Poly's product page for the Voyager Focus 2: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Poly support site.
If something doesn't work
Start with Voyager Focus 2 troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Voyager Focus 2 guides
- Voyager Focus 2 buyer's guide: specs and price
- Voyager Focus 2: troubleshooting
- Voyager Focus 2: Teams, Zoom and Google Meet
- Voyager Focus 2: full specs
- Voyager Focus 2: alternatives compared
- All Poly business headsets compared
Related guides
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