How to set up the Poly Trio C60, from unboxing to a working test. It's a network conference phone: it signs in to the calling or meeting platform itself, with no computer.
Before you start: check the box
- Poly Trio C60
- Cat 5e cable
- USB-A cable
- Cable wrap
- Tactile overlay
What you need
- Ports on the Trio C60: Network: 2 RJ-45 (PoE port and passthrough); USB: 1 USB-A 2.0, 1 USB-B 2.0.
- Power: PoE / PoE+.
Trio C60 at a glance
- Display: 5 in color touchscreen, 720 x 1280
- Microphones: Three MEMS, 360°, pickup up to 20 ft
Step by step
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Pick the position. Put it in the middle of the table, away from laptops, projector fans and HVAC vents, with nothing covering the microphones.
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Connect the network cable. Connect one Ethernet cable from a PoE switch port or injector; that one cable powers it and connects it to the network. Then connect the cables your setup needs (Network: 2 RJ-45 (PoE port and passthrough); USB: 1 USB-A 2.0, 1 USB-B 2.0).
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Sign in. Follow the on-screen setup to choose the platform and sign in with the room's or user's account, or let your provisioning server configure it.
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Update the firmware. Systems onboarded to Poly Lens update automatically overnight; in Teams Rooms mode updates can be handed to Microsoft Teams Device Management. See Updating the firmware below.
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Run a test call. Join a test meeting, talk from the farthest seat, and ask the far end whether you're clear, at a good level and without echo.
Updating the firmware
Systems onboarded to Poly Lens update automatically overnight; in Teams Rooms mode updates can be handed to Microsoft Teams Device Management.
Tools:
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Poly Lens (cloud, lens.poly.com): onboarding, software versions/downloads, update policies
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Poly Clariti Manager / provisioning server: bulk provisioning and updates
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Don't unplug the network cable while an update runs.
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Update one room first, test a call, then roll out to the rest.
Manual and documentation
Poly's user manual for the Trio C60: open the PDF. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Poly support site.
If something doesn't work
Start with Trio C60 troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Trio C60 guides
- Trio C60 buyer's guide: specs and price
- Trio C60: troubleshooting
- Trio C60: Teams, Zoom and Google Meet
- Trio C60: what room size it covers
- Trio C60: price and total room cost
- Trio C60: full specs
- Trio C60: alternatives compared
- Trio C60: factory reset
- Trio C60: admin login and settings
- All Poly speakerphones compared
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