How to factory reset the Poly Trio C60, and when you should (and shouldn't).
How to factory reset the Trio C60
- At power-up: power-cycle, then press and hold the four corners of the LCD just as it goes from black to dimly lit (before the Poly logo); release when the Mute keys flash.
- From the UI: Settings > Advanced > Administration Settings > Reset to Defaults > Reset to Factory (reboots twice).
- Resets admin password to default.
Before you reset
- A factory reset erases settings, sign-in and pairing. You'll need to set the device up again.
- Try a simple restart first: unplug the network cable for 30 seconds.
- If the device is managed by IT, check with them; it may need to be re-enrolled in the management portal.
After the reset
Set it up again with our Trio C60 setup guide, then update the firmware.
Steps from Poly's documentation. Check the official guide for your firmware version.
More Trio C60 guides
- Trio C60 buyer's guide: specs and price
- Trio C60: setup guide
- Trio C60: troubleshooting
- Trio C60: Teams, Zoom and Google Meet
- Trio C60: what room size it covers
- Trio C60: price and total room cost
- Trio C60: full specs
- Trio C60: alternatives compared
- Trio C60: admin login and settings
- All Poly speakerphones compared
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