Poly TC8 Touch Controller firmware update: how to update it

How firmware updates work on the Poly TC8 Touch Controller, which tools to use, and how to avoid a failed update.

How to update the TC8 Touch Controller

When paired, updated through the Poly VideoOS system web interface.

Tools:

• Poly VideoOS system web interface: full configuration of Studio X/G series (browse to device IP)

• Poly Lens (cloud, lens.poly.com): onboarding, software versions/downloads, update policies

• Poly Clariti Manager / provisioning server: bulk provisioning and updates

• Don't unplug the network cable while an update runs.

• Update one room first, test a call, then roll out to the rest.

Should you always install the latest firmware?

Generally yes: updates fix bugs, add features and keep platform certification current. In a big deployment, test on one room before updating every room.

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