Fixes for the most common Poly IP Table Microphone problems, from the quickest checks to when to contact Poly. Start at the top: most issues are a setting, a cable or firmware.
What the IP Table Microphone has
Check the problem against what this model actually has:
- Connection: IP (network), single cable
- Power: PoE
- In the box: Poly IP Table Microphone
Quick checks
- Restart it: unplug the network cable for 30 seconds, then reconnect.
- Reconnect the cables, using the ones that came in the box.
- Update the firmware. How
Mic not detected
- Reseat the cable at both ends (at the G7500 and Studio G62 or its mic hub) and use the Poly cable it came with.
- Stay within the host's maximum number of microphones.
- Update the host's firmware; the microphone updates with it.
- Restart the host system.
Mute button out of sync
- Mute from the host or the meeting app once to resync.
- Update the host's firmware: mute sync fixes come with host updates.
Won't turn on
- Check the switch port supplies PoE and has enough power budget left.
- Try a known-good cable and a PoE injector to rule out the switch.
- If it starts and then restarts, the port may not supply enough power.
When to contact Poly
If none of this works, the device may need warranty service. Open a case on Poly support. Bought from us? Contact us and we'll help with the claim.
More IP Table Microphone guides
- IP Table Microphone buyer's guide: specs and price
- IP Table Microphone: setup guide
- IP Table Microphone: Teams, Zoom and Google Meet
- IP Table Microphone: what room size it covers
- IP Table Microphone: price and total room cost
- IP Table Microphone: alternatives compared
- All Poly microphones compared
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