How to set up the Jabra Evolve2 65, from unboxing to a working test. It's a business headset: connect it by USB cable or dongle (or Bluetooth) and select it as the microphone and speaker in Teams, Zoom, Meet or your softphone.
Before you start: check the box
- Headset
- Jabra Link 380 BT adapter
- USB-C to USB-A cable 1.2m
- Soft pouch
- Desk stand (SKU dependent)
- Safety leaflets
What you need
- Ports on the Evolve2 65: USB-A/USB-C Bluetooth adapter, Bluetooth 5.0.
- A computer with a free USB port (or the USB adapter in the box). Plug directly into the computer rather than through a hub where possible.
Evolve2 65 at a glance
- Microphones: 3 digital MEMS
- Talk time: Up to 35hrs (busylight off) / up to 24hrs (busylight on)
Step by step
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Fit it. Adjust the headband and boom so the microphone sits about two fingers from the corner of your mouth.
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Charge and connect it. Charge the Evolve2 65 fully, then connect it to the computer with the USB cable or the Bluetooth dongle. It runs on battery or USB power.
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Pair a phone (optional). Put it in Bluetooth pairing mode (see the quick start guide for the button) and pick it on your phone. Bluetooth is for calls from a phone or tablet; for meetings on a computer, USB is more reliable.
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Set up USB mode. Connect the Evolve2 65 to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Evolve2 65 as the microphone and speaker. Connect the camera or speakerphone to the PC with the supplied USB cable and select the Jabra device as camera, microphone and speaker in Teams/Zoom. Install Jabra Direct to check for firmware and change settings.
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Update the firmware. Jabra recommends updating to the latest firmware before first use. See Updating the firmware below.
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Make a test call. Make a test call and ask the other side whether you're clear and at a good level; check mute sync between the headset and the app.
Updating the firmware
Jabra recommends updating to the latest firmware before first use.
Tools:
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Jabra Direct (PC): firmware updates and settings for USB cameras and speakerphones
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Jabra Plus (Management): cloud room management, firmware policy per room configuration
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Jabra Xpress: IT mass deployment of settings and firmware
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Don't unplug power or USB while an update runs.
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Close Teams, Zoom and other apps that use the device before updating it from a computer.
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In a big rollout, update one device first, make a test call, then roll out to everyone else.
Manual and documentation
Jabra's product page for the Evolve2 65: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Jabra support site.
If something doesn't work
Start with Evolve2 65 troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Evolve2 65 guides
- Evolve2 65 buyer's guide: specs and price
- Evolve2 65: troubleshooting
- Evolve2 65: Teams, Zoom and Google Meet
- Evolve2 65: full specs
- Evolve2 65: alternatives compared
- Evolve2 65: accessories
- All Jabra business headsets compared
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