How to set up the Jabra Engage 65 SE, from unboxing to a working test. It's a business headset: connect it by USB cable or dongle (or Bluetooth) and select it as the microphone and speaker in Teams, Zoom, Meet or your softphone.
Before you start: check the box
- Headset
- Base
- Power supply
- USB cable
- Desk phone cable
- Documentation
- Quick start guide
What you need
- Ports on the Engage 65 SE: Desk phone & softphone (PC); USB-C, RJ-9 handset, RJ-9 desk phone audio, RJ-45 AUX; Wireless technology: DECT.
- A computer with a free USB port. Plug directly into the computer rather than through a hub where possible.
Step by step
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Fit it. Adjust the headband and boom so the microphone sits about two fingers from the corner of your mouth.
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Charge and connect it. Charge the Engage 65 SE fully, then connect it to the computer with the USB cable. It runs on battery or USB power.
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Set up USB mode. Connect the Engage 65 SE to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Engage 65 SE as the microphone and speaker. Connect the camera or speakerphone to the PC with the supplied USB cable and select the Jabra device as camera, microphone and speaker in Teams/Zoom. Install Jabra Direct to check for firmware and change settings.
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Update the firmware. Jabra recommends updating to the latest firmware before first use. See Updating the firmware below.
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Make a test call. Make a test call and ask the other side whether you're clear and at a good level; check mute sync between the headset and the app.
Updating the firmware
Jabra recommends updating to the latest firmware before first use.
Tools:
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Jabra Direct (PC): firmware updates and settings for USB cameras and speakerphones
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Jabra Plus (Management): cloud room management, firmware policy per room configuration
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Jabra Xpress: IT mass deployment of settings and firmware
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Don't unplug power or USB while an update runs.
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Close Teams, Zoom and other apps that use the device before updating it from a computer.
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In a big rollout, update one device first, make a test call, then roll out to everyone else.
Manual and documentation
Jabra's product page for the Engage 65 SE: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Jabra support site.
If something doesn't work
Start with Engage 65 SE troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Engage 65 SE guides
- Engage 65 SE buyer's guide: specs and price
- Engage 65 SE: troubleshooting
- Engage 65 SE: Teams, Zoom and Google Meet
- Engage 65 SE: price and what else you need
- Engage 65 SE: full specs
- Engage 65 SE: alternatives compared
- All Jabra business headsets compared
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