How to set up the Jabra Engage 55 SE, from unboxing to a working test. It's a business headset: connect it by USB cable or dongle (or Bluetooth) and select it as the microphone and speaker in Teams, Zoom, Meet or your softphone.
Before you start: check the box
- Headset
- USB adapter
- USB cable
- Travel pouch
- Safety information and warranty
- Charging stand (SKU dependent)
What you need
- Ports on the Engage 55 SE: USB-A or USB-C DECT adapter; Wireless technology: DECT.
- A computer with a free USB port (or the USB adapter in the box). Plug directly into the computer rather than through a hub where possible.
Step by step
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Fit it. Adjust the headband and boom so the microphone sits about two fingers from the corner of your mouth.
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Charge and connect it. Charge the Engage 55 SE fully, then connect it to the computer with the USB cable or the Bluetooth dongle. It runs on battery or USB power.
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Set up USB mode. Connect the Engage 55 SE to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Engage 55 SE as the microphone and speaker. Connect the camera or speakerphone to the PC with the supplied USB cable and select the Jabra device as camera, microphone and speaker in Teams/Zoom. Install Jabra Direct to check for firmware and change settings.
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Update the firmware. Jabra recommends updating to the latest firmware before first use. See Updating the firmware below.
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Make a test call. Make a test call and ask the other side whether you're clear and at a good level; check mute sync between the headset and the app.
Updating the firmware
Jabra recommends updating to the latest firmware before first use.
Tools:
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Jabra Direct (PC): firmware updates and settings for USB cameras and speakerphones
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Jabra Plus (Management): cloud room management, firmware policy per room configuration
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Jabra Xpress: IT mass deployment of settings and firmware
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Don't unplug power or USB while an update runs.
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Close Teams, Zoom and other apps that use the device before updating it from a computer.
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In a big rollout, update one device first, make a test call, then roll out to everyone else.
Manual and documentation
Jabra's product page for the Engage 55 SE: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Jabra support site.
If something doesn't work
Start with Engage 55 SE troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Engage 55 SE guides
- Engage 55 SE buyer's guide: specs and price
- Engage 55 SE: troubleshooting
- Engage 55 SE: Teams, Zoom and Google Meet
- Engage 55 SE: full specs
- Engage 55 SE: alternatives compared
- All Jabra business headsets compared
Related guides
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