Fixes for the most common Jabra Engage 50 II problems, from the quickest checks to when to contact Jabra. Start at the top: most issues are a setting, a cable or firmware.
What the Engage 50 II has
Check the problem against what this model actually has:
- Connectivity: USB-A, USB-C
- Microphones: 2 x MEMS
- In the box: headset, carry pouch and warranty and warning leaflet
Quick checks
- Restart the device: unplug power for 30 seconds, then reconnect.
- Reconnect the cables, using the ones that came in the box.
- Check that the Engage 50 II is selected as the microphone and speaker in Teams, Zoom or Meet.
- Update the firmware. How
No sound, or people can't hear you
- Check the mute button or mute light on the device and in the app.
- In Teams, Zoom or your softphone, select this device as both microphone and speaker.
- For wireless models, make sure it's connected to the dongle or phone you think it is.
- Update the device firmware and the app.
Bluetooth or dongle won't pair
- Put the device in pairing mode and remove the old pairing from your phone or computer first.
- Plug the USB dongle directly into the computer, not a hub.
- Re-pair the dongle using the manufacturer's desktop app.
- Charge it fully: low battery can prevent pairing.
Keeps disconnecting or drops out
- Use the original cable and a direct port on the computer; long or cheap USB extensions cause dropouts.
- Turn off USB power saving on the computer (Windows: Device Manager → USB Root Hub → Power Management).
- Update firmware and the meeting app.
When to contact Jabra
If none of this works, the device may need warranty service (Jabra warranty: 3 years). Open a case on Jabra support. Bought from us? Contact us and we'll help with the claim.
More Engage 50 II guides
- Engage 50 II buyer's guide: specs and price
- Engage 50 II: setup guide
- Engage 50 II: Teams, Zoom and Google Meet
- Engage 50 II: full specs
- Engage 50 II: alternatives compared
- All Jabra business headsets compared
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