How to set up the Jabra Engage 50 II, from unboxing to a working test. It's a business headset: connect it by USB cable or dongle (or Bluetooth) and select it as the microphone and speaker in Teams, Zoom, Meet or your softphone.
Before you start: check the box
- Headset
- Carry pouch
- Warranty and warning leaflet
What you need
- Ports on the Engage 50 II: USB-A, USB-C; USB cable length: 1.6m or 2.4m (SKU dependent).
- A computer with a free USB port. Plug directly into the computer rather than through a hub where possible.
Step by step
-
Fit it. Adjust the headband and boom so the microphone sits about two fingers from the corner of your mouth.
-
Connect it. Connect the USB cable to the computer; it powers the Engage 50 II. Plug straight into the computer rather than a hub where you can.
-
Set up USB mode. Connect the Engage 50 II to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Engage 50 II as the microphone and speaker. Connect the camera or speakerphone to the PC with the supplied USB cable and select the Jabra device as camera, microphone and speaker in Teams/Zoom. Install Jabra Direct to check for firmware and change settings.
-
Update the firmware. Jabra recommends updating to the latest firmware before first use. See Updating the firmware below.
-
Make a test call. Make a test call and ask the other side whether you're clear and at a good level; check mute sync between the headset and the app.
Updating the firmware
Jabra recommends updating to the latest firmware before first use.
Tools:
-
Jabra Direct (PC): firmware updates and settings for USB cameras and speakerphones
-
Jabra Plus (Management): cloud room management, firmware policy per room configuration
-
Jabra Xpress: IT mass deployment of settings and firmware
-
Don't unplug power or USB while an update runs.
-
Close Teams, Zoom and other apps that use the device before updating it from a computer.
-
In a big rollout, update one device first, make a test call, then roll out to everyone else.
Manual and documentation
Jabra's product page for the Engage 50 II: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Jabra support site.
If something doesn't work
Start with Engage 50 II troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Engage 50 II guides
- Engage 50 II buyer's guide: specs and price
- Engage 50 II: troubleshooting
- Engage 50 II: Teams, Zoom and Google Meet
- Engage 50 II: full specs
- Engage 50 II: alternatives compared
- All Jabra business headsets compared
Related guides
Outfitting several rooms, or reselling? Get a volume quote or apply for wholesale pricing →
