How to set up the Yealink WH63 E2, from unboxing to a working test. It's a business headset: connect it by USB cable or dongle (or Bluetooth) and select it as the microphone and speaker in Teams, Zoom, Meet or your softphone.
Before you start: check the box
- Base
- Headset
- Earhook and eartips
- Headband
- Power adapter
- USB-C to C and USB-C to A cables
- Quick start guide
What you need
- A computer with a free USB port (or the USB adapter in the box). Plug directly into the computer rather than through a hub where possible.
Step by step
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Fit it. Adjust the headband and boom so the microphone sits about two fingers from the corner of your mouth.
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Charge and connect it. Charge the WH63 E2 fully, then connect it to the computer with the USB cable or the Bluetooth dongle. It runs on battery or USB power.
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Set up USB mode. Connect the WH63 E2 to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the WH63 E2 as the microphone and speaker. Install Yealink USB Connect for firmware updates and device settings.
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Update the firmware. Do not unplug devices during an upgrade. See Updating the firmware below.
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Make a test call. Make a test call and ask the other side whether you're clear and at a good level; check mute sync between the headset and the app.
Updating the firmware
Do not unplug devices during an upgrade.
Tools:
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Yealink Management Cloud Service (YMCS): cloud device management and firmware
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Yealink USB Connect / RoomConnect (PC): firmware updates and settings for USB cameras and speakerphones
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Don't unplug power or USB while an update runs.
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Close Teams, Zoom and other apps that use the device before updating it from a computer.
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In a big rollout, update one device first, make a test call, then roll out to everyone else.
Manual and documentation
Yealink's product page for the WH63 E2: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Yealink support site.
If something doesn't work
Start with WH63 E2 troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More WH63 E2 guides
- WH63 E2 buyer's guide: specs and price
- WH63 E2: troubleshooting
- WH63 E2: Teams, Zoom and Google Meet
- WH63 E2: full specs
- WH63 E2: alternatives compared
- All Yealink business headsets compared
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