Fixes for the most common Yealink MP58-WH E2 problems, from the quickest checks to when to contact Yealink. Start at the top: most issues are a setting, a cable or firmware.
What the MP58-WH E2 has
Check the problem against what this model actually has:
- Display: 7" 1024 x 600 capacitive touchscreen, tilt adjustable 48 degrees
- Platform: Microsoft Teams or Zoom Phone edition; Teams & SIP hybrid mode
- Wireless: Bluetooth 5.2, dual-band 2.4/5 GHz Wi-Fi
- Network: Dual-port Gigabit Ethernet, PoE 802.3af Class 3
- USB: 2 x USB-A (headset, flash drive, up to 3 EXP50), 1 x USB-C
- In the box: phone, BTH58 Bluetooth handset (WH model), Ethernet cable, stand and quick start guide
Quick checks
- Restart the device: unplug power for 30 seconds, then reconnect.
- Reconnect the cables, using the ones that came in the box.
- Update the firmware. How
No sound, or people can't hear you
- Check the mute button or mute light on the device and in the app.
- In Teams, Zoom or your softphone, select this device as both microphone and speaker.
- For wireless models, make sure it's connected to the dongle or phone you think it is.
- Update the device firmware and the app.
Bluetooth or dongle won't pair
- Put the device in pairing mode and remove the old pairing from your phone or computer first.
- Plug the USB dongle directly into the computer, not a hub.
- Re-pair the dongle using the manufacturer's desktop app.
- Charge it fully: low battery can prevent pairing.
Keeps disconnecting or drops out
- Use wired Ethernet rather than Wi-Fi, and check the switch port for errors.
- Update firmware.
Won't turn on or status light is red/blinking
- Check the power adapter is the original one and firmly connected, and try another outlet.
- Unplug for 30 seconds and power it back on.
- Check the status light meaning in the user guide; a blinking light during startup or updates is often normal.
- If it never finishes starting, contact the manufacturer's support for a recovery.
When to contact Yealink
If none of this works, the device may need warranty service (Yealink warranty: 24 months for Teams Room Systems, Collaboration Bars, BYOD kits, USB room cameras, VC room systems, Zoom Room kits and Meeting Boards; 24 months for personal speakerphones/headsets/USB cameras; 12 months for SIP and Teams desk/conference phones). Open a case on Yealink support. Bought from us? Contact us and we'll help with the claim.
More MP58-WH E2 guides
- MP58-WH E2 buyer's guide: specs and price
- MP58-WH E2: setup guide
- MP58-WH E2: Teams, Zoom and Google Meet
- MP58-WH E2: price and what else you need
- MP58-WH E2: full specs
- MP58-WH E2: alternatives compared
- All Yealink desk phones compared
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