How to set up the Poly Studio V12, from unboxing to a working test. It's a USB device: plug it into a laptop or room PC and it shows up as a camera, microphone and speaker in any meeting app.
Before you start: check the box
- Poly Studio V12
- USB-C cable (1.83 m)
- Ethernet cable (2 m)
- Removable monitor clamp
- Removable privacy cap
- Quick start guide
What you need
- Ports on the Studio V12: Ports: 2 USB-C, 2 USB-A (mouse/keyboard only), 1 RJ-45 with PoE++; Wireless: Wi-Fi 802.11a/b/g/n/ac, Bluetooth 5.0.
- For USB mode: a laptop or room PC with a free USB port that matches the included cable. Plug directly into the computer rather than through a hub where possible.
- Power: PoE++ injector or USB-C power adapter (sold separately).
Studio V12 at a glance
- Camera: 20 MP 4K UHD, single lens, fixed focus
- Microphones: Four digital MEMS, pickup up to 15 ft
Step by step
-
Pick the position. Center the camera on the main display, just above or below the screen, at roughly seated eye level so people look at the camera when they look at the screen. See Studio V12 mounting and placement.
-
Connect power and cables. Connect the power adapter (or a PoE port, if you'd rather run one cable). Then connect the cables your setup needs (Ports: 2 USB-C, 2 USB-A (mouse/keyboard only), 1 RJ-45 with PoE++). Use the cables in the box first; long runs may need the manufacturer's extender.
-
Pair a phone (optional). Put it in Bluetooth pairing mode (see the quick start guide for the button) and pick it on your phone. Bluetooth is for calls from a phone or tablet; for meetings on a computer, USB is more reliable.
-
Set up USB mode. Connect the Studio V12 to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Studio V12 as the camera, microphone and speaker.
-
Update the firmware. Systems onboarded to Poly Lens update automatically overnight. See Updating the firmware below.
-
Run a test call. Join a test meeting, check framing from every seat, speak from the far end of the table, and have the remote side confirm they hear you clearly with no echo.
Updating the firmware
Systems onboarded to Poly Lens update automatically overnight. USB peripherals update via Poly Lens Desktop or Windows Update.
Tools:
-
Poly Lens (cloud, lens.poly.com): onboarding, software versions/downloads, update policies
-
Poly Clariti Manager / provisioning server: bulk provisioning and updates
-
Don't unplug power or USB while an update runs.
-
Close Teams, Zoom and other apps that use the device before updating it from a computer.
-
Update one room first, test a call, then roll out to the rest.
Manual and documentation
Poly's product page for the Studio V12: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Poly support site.
If something doesn't work
Start with Studio V12 troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Studio V12 guides
- Studio V12 buyer's guide: specs and price
- Studio V12: troubleshooting
- Studio V12: mounting and placement
- Studio V12: Teams, Zoom and Google Meet
- Studio V12: what room size it covers
- Studio V12: price and total room cost
- Studio V12: full specs
- Studio V12: alternatives compared
- Studio V12: accessories
- All Poly video bars compared
Related guides
Outfitting several rooms, or reselling? Get a volume quote or apply for wholesale pricing →
