How to set up the Poly Savi 7400 Office Series, from unboxing to a working test. It's a business headset: connect it by USB cable or dongle (or Bluetooth) and select it as the microphone and speaker in Teams, Zoom, Meet or your softphone.
Before you start: check the box
- Wireless headset
- Office base
- Charging cradle
- AC power adapter
- USB-A cable
- USB-C cable
- Telephone interface cable
What you need
- Ports on the Savi 7400 Office Series: Wireless: DECT 1920-1930 MHz to headset; Bluetooth 5.2 from base to mobile; Base: USB-A, USB-C, RJ-11 desk phone, Bluetooth mobile.
- A computer with a free USB port (or the USB adapter in the box). Plug directly into the computer rather than through a hub where possible.
Step by step
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Fit it. Adjust the headband and boom so the microphone sits about two fingers from the corner of your mouth.
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Charge and connect it. Charge the Savi 7400 Office Series fully, then connect it to the computer with the USB cable or the Bluetooth dongle. It runs on battery or USB power.
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Pair a phone (optional). Put it in Bluetooth pairing mode (see the quick start guide for the button) and pick it on your phone. Bluetooth is for calls from a phone or tablet; for meetings on a computer, USB is more reliable.
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Set up USB mode. Connect the Savi 7400 Office Series to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Savi 7400 Office Series as the microphone and speaker.
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Update the firmware. USB peripherals update via Poly Lens Desktop or Windows Update. See Updating the firmware below.
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Make a test call. Make a test call and ask the other side whether you're clear and at a good level; check mute sync between the headset and the app.
Updating the firmware
USB peripherals update via Poly Lens Desktop or Windows Update.
Tools:
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Poly Lens (cloud, lens.poly.com): onboarding, software versions/downloads, update policies
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Poly Clariti Manager / provisioning server: bulk provisioning and updates
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Don't unplug power or USB while an update runs.
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Close Teams, Zoom and other apps that use the device before updating it from a computer.
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In a big rollout, update one device first, make a test call, then roll out to everyone else.
Manual and documentation
Poly's product page for the Savi 7400 Office Series: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Poly support site.
If something doesn't work
Start with Savi 7400 Office Series troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Savi 7400 Office Series guides
- Savi 7400 Office Series buyer's guide: specs and price
- Savi 7400 Office Series: troubleshooting
- Savi 7400 Office Series: Teams, Zoom and Google Meet
- Savi 7400 Office Series: price and what else you need
- Savi 7400 Office Series: full specs
- Savi 7400 Office Series: alternatives compared
- All Poly business headsets compared
Related guides
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- Jabra Evolve2 85 vs Poly Savi 7400 Office Series
- Poly Savi 7300 Office Series vs Savi 7400 Office Series
- Poly Savi 7400 Office Series alternatives compared
- Poly Savi 7400 Office Series not working? Fixes
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