How to set up the Poly Edge E220, from unboxing to a working test. It's a desk phone that runs the calling platform itself, so it signs in with a user or shared-device account and needs no computer.
Before you start: check the box
- Console
- Handset with handset cord
- Desk stand
- Network (LAN) cable, CAT-5E
- Setup sheet
What you need
- Ports on the Edge E220: Wireless: Bluetooth 5.0, NFC; Network: 2 x Gigabit Ethernet (RJ-45), PoE IEEE 802.3af Class 3; USB: 1 x USB-C 2.0 (media, storage).
- Power: 13 W max; optional 5 V 3 A adapter sold separately.
Edge E220 at a glance
- Display: 2.8" color IPS LCD, 320 x 240, RGB status lightbar
- Line keys: 4 line keys, up to 16 SIP lines
- Headset ports: 1 RJ-9, 1 EHS port (optional APP-51 adapter)
Step by step
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Place it and connect the network. Put it within reach on the desk or wall mount, and connect it to a PoE network port (or use the power adapter if your switch has no PoE).
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Connect power and cables. Connect the power adapter (or a PoE port, if you'd rather run one cable). Then connect the cables your setup needs (Network: 2 x Gigabit Ethernet (RJ-45), PoE IEEE 802.3af Class 3; USB: 1 x USB-C 2.0 (media, storage)). Use the cables in the box first; long runs may need the manufacturer's extender.
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Sign in. Follow the on-screen setup to choose the platform and sign in with the room's or user's account, or let your provisioning server configure it.
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Update the firmware. Update to the latest firmware before you go live. See Updating the firmware below.
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Run a test call. Join a test meeting, talk from the farthest seat, and ask the far end whether you're clear, at a good level and without echo.
Updating the firmware
Update to the latest firmware before you go live, using the manufacturer's app or the device's settings.
Tools:
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Poly Lens (cloud, lens.poly.com): onboarding, software versions/downloads, update policies
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Poly Clariti Manager / provisioning server: bulk provisioning and updates
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Don't unplug power or USB while an update runs.
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In a big rollout, update one device first, make a test call, then roll out to everyone else.
Manual and documentation
Poly's product page for the Edge E220: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Poly support site.
If something doesn't work
Start with Edge E220 troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Edge E220 guides
- Edge E220 buyer's guide: specs and price
- Edge E220: troubleshooting
- Edge E220: full specs
- Edge E220: alternatives compared
- All Poly desk phones compared
Related guides
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