How to set up the Poly Blackwire 8225, from unboxing to a working test. It's a business headset: connect it by USB cable or dongle (or Bluetooth) and select it as the microphone and speaker in Teams, Zoom, Meet or your softphone.
Before you start: check the box
- Headset
- USB-C to USB-A adapter (C/A kits)
- Carrying case
- User guide
What you need
- Ports on the Blackwire 8225: USB-C, USB-C/A adapter.
- A computer with a free USB port (or the USB adapter in the box). Plug directly into the computer rather than through a hub where possible.
Step by step
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Fit it. Adjust the headband and boom so the microphone sits about two fingers from the corner of your mouth.
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Connect it. Connect the USB cable to the computer; it powers the Blackwire 8225. Plug straight into the computer rather than a hub where you can.
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Set up USB mode. Connect the Blackwire 8225 to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Blackwire 8225 as the microphone and speaker.
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Update the firmware. USB peripherals update via Poly Lens Desktop or Windows Update. See Updating the firmware below.
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Make a test call. Make a test call and ask the other side whether you're clear and at a good level; check mute sync between the headset and the app.
Updating the firmware
USB peripherals update via Poly Lens Desktop or Windows Update.
Tools:
-
Poly Lens (cloud, lens.poly.com): onboarding, software versions/downloads, update policies
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Poly Clariti Manager / provisioning server: bulk provisioning and updates
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Don't unplug power or USB while an update runs.
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Close Teams, Zoom and other apps that use the device before updating it from a computer.
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In a big rollout, update one device first, make a test call, then roll out to everyone else.
Manual and documentation
Poly's product page for the Blackwire 8225: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version; more guides are on the Poly support site.
If something doesn't work
Start with Blackwire 8225 troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Blackwire 8225 guides
- Blackwire 8225 buyer's guide: specs and price
- Blackwire 8225: troubleshooting
- Blackwire 8225: Teams, Zoom and Google Meet
- Blackwire 8225: full specs
- Blackwire 8225: alternatives compared
- All Poly business headsets compared
Related guides
- How to set up the Poly Blackwire 3200 Series
- How to set up the Poly Blackwire 3300 Series
- How to set up the Poly Blackwire 5200 Series
- Jabra BIZ 2300 vs Poly Blackwire 8225: which to buy?
- Jabra Evolve2 50 vs Poly Blackwire 8225: which to buy?
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