Fixes for the most common Logitech Rally Mic Pod problems, from the quickest checks to when to contact Logitech. Start at the top: most issues are a setting, a cable or firmware.
Quick checks
- Restart the host system it's connected to.
- Reconnect the cables, using the ones that came in the box.
- Update the host's firmware.
Mic not detected
- Reseat the cable at both ends (at the Rally Bar or its mic hub) and use the Logitech cable it came with.
- Stay within the host's maximum number of microphones.
- Update the host's firmware; the microphone updates with it.
- Restart the host system.
Mute button out of sync
- Mute from the host or the meeting app once to resync.
- Update the host's firmware: mute sync fixes come with host updates.
When to contact Logitech
If none of this works, the device may need warranty service (Logitech warranty: 2 years). Open a case on Logitech support. Bought from us? Contact us and we'll help with the claim.
More Rally Mic Pod guides
- Rally Mic Pod buyer's guide: specs and price
- Rally Mic Pod: setup guide
- Rally Mic Pod: mounting and placement
- Rally Mic Pod: what room size it covers
- Rally Mic Pod: price and total room cost
- Rally Mic Pod: full specs
- Rally Mic Pod: alternatives compared
- Rally Mic Pod: accessories
- All Logitech microphones compared
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