Fixes for the most common Lenovo ThinkSmart Core Gen 2 + Controller Kit problems, from the quickest checks to when to contact Lenovo. Start at the top: most issues are a setting, a cable or firmware.
What the ThinkSmart Core Gen 2 + Controller Kit has
Check the problem against what this model actually has:
- Ports: 2x HDMI out 2.1, 2x USB-C 10Gbps, 3x USB-A 5Gbps, 1x USB-A 2.0, Ethernet; HDMI in and USB-C BYOM in on select models
- Wireless: Wi-Fi 6E, Bluetooth 5.3
- Controller: ThinkSmart Controller, 10.1" 10-point touch, USB-C connection (10 m cable)
- In the box: ThinkSmart Core Gen 2, ThinkSmart Controller, 90W AC adapter, wall mount & VESA bracket, power cage and quick Start Guide
Quick checks
- Restart the device: unplug power for 30 seconds, then reconnect.
- Reconnect the cables, using the ones that came in the box.
- Update the firmware. How
No picture on the displays or the room app won't start
- Check each display cable and the display inputs.
- Restart the unit from the touch controller, or by removing power for 30 seconds.
- Check the room account can still sign in (expired passwords and licenses are common causes).
- Apply pending OS and room software updates.
Camera or audio missing in the room app
- Reseat the USB cables at the unit; use the ports the manufacturer recommends for cameras and audio.
- Check the default camera, microphone and speaker in the room app's device settings.
- Restart the unit.
Keeps disconnecting or drops out
- Use wired Ethernet rather than Wi-Fi, and check the switch port for errors.
- Update firmware.
Won't turn on or status light is red/blinking
- Check the power adapter is the original one and firmly connected, and try another outlet.
- Unplug for 30 seconds and power it back on.
- Check the status light meaning in the user guide; a blinking light during startup or updates is often normal.
- If it never finishes starting, contact the manufacturer's support for a recovery.
When to contact Lenovo
If none of this works, the device may need warranty service (Lenovo warranty: 3-year Lenovo Premier Support). Bought from us? Contact us and we'll help with the claim.
More ThinkSmart Core Gen 2 + Controller Kit guides
- ThinkSmart Core Gen 2 + Controller Kit buyer's guide: specs and price
- ThinkSmart Core Gen 2 + Controller Kit: setup guide
- ThinkSmart Core Gen 2 + Controller Kit: mounting and placement
- ThinkSmart Core Gen 2 + Controller Kit: Teams, Zoom and Google Meet
- ThinkSmart Core Gen 2 + Controller Kit: price and total room cost
- ThinkSmart Core Gen 2 + Controller Kit: full specs
- ThinkSmart Core Gen 2 + Controller Kit: alternatives compared
- All Lenovo room PCs compared
Related guides
- ThinkSmart Core Gen 2 + IP Controller Kit not working? Fixes
- ThinkSmart Core Gen 2 IP Full Room Kit not working? Fixes
- Lenovo ThinkSmart Core Gen 2 + Controller Kit alternatives
- Lenovo ThinkSmart Core Gen 2 + Controller Kit mounting guide
- Lenovo ThinkSmart Core Gen 2 + Controller Kit price
- Lenovo ThinkSmart Core Gen 2 + Controller Kit setup guide
Outfitting several rooms, or reselling? Get a volume quote or apply for wholesale pricing →
