How to set up the Cisco Headset 560 Series, from unboxing to a working test. It's a business headset: connect it by USB cable or dongle (or Bluetooth) and select it as the microphone and speaker in Teams, Zoom, Meet or your softphone.
Before you start: check the box
- Headset 561 or 562
- Standard Base or Multibase
- USB-A cable (two with Multibase)
- RJ9/11 Y cable
What you need
- Ports on the Headset 560 Series: Wireless: DECT 6.0 (US); Multibase adds Bluetooth 4.2.
- A computer with a free USB port. Plug directly into the computer rather than through a hub where possible.
Step by step
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Fit it. Adjust the headband and boom so the microphone sits about two fingers from the corner of your mouth.
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Charge and connect it. Charge the Headset 560 Series fully, then connect it to the computer with the USB cable. It runs on battery or USB power.
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Pair a phone (optional). Put it in Bluetooth pairing mode (see the quick start guide for the button) and pick it on your phone. Bluetooth is for calls from a phone or tablet; for meetings on a computer, USB is more reliable.
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Set up USB mode. Connect the Headset 560 Series to the computer by USB. In Teams, Zoom or Meet, open the device settings and select the Headset 560 Series as the microphone and speaker.
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Update the firmware. Update to the latest firmware before you go live. See Updating the firmware below.
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Make a test call. Make a test call and ask the other side whether you're clear and at a good level; check mute sync between the headset and the app.
Updating the firmware
Update to the latest firmware before you go live, using the manufacturer's app or the device's settings.
- Don't unplug power or USB while an update runs.
- Close Teams, Zoom and other apps that use the device before updating it from a computer.
- In a big rollout, update one device first, make a test call, then roll out to everyone else.
Manual and documentation
Cisco's product page for the Headset 560 Series: documentation and downloads. Check it for exact port diagrams and admin settings for your firmware version.
If something doesn't work
Start with Headset 560 Series troubleshooting. Want it done for you? We plan rooms and ship them ready to install. Get a quote.
More Headset 560 Series guides
- Headset 560 Series buyer's guide: specs and price
- Headset 560 Series: troubleshooting
- Headset 560 Series: Teams, Zoom and Google Meet
- Headset 560 Series: price and what else you need
- Headset 560 Series: full specs
- Headset 560 Series: alternatives compared
- All Cisco business headsets compared
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